Performed 1hr, 1.5 hour and 2hr (for select guests) appointments. Developed a small clientele at the spa who came for sports assistance and stretching. Trained new therapists & managed marketing efforts. Performed Hot Stone and Himalayan hot stone services, hand foot and back salt scrubs, up-sold PEMF and Halo Generator (Salt Room Services) regularly .

Destin, Florida, Pensacola, Florida, Boca Raton, Florida Performs 1hr, 1.5 hour and 2hr (for select guests) appointments. Developed a small clientele at the spa who came for sports assistance and stretching. Completed all published training units for massage envy in their online training system (MEU).

Maintained customer relations as a massage therapist with executive level and notable guests at an exclusive spa/resort. Performed Half Hour, 1hr, 1.5 hour and 2hr (for select guests) appointments. Throughout employment at spa pearl developed notoriety at the spa as the therapist for athletic and those seeking deep tissue therapy at the resort utilizing the skill set of advanced stretching techniques for young and elderly clients alike. Performed and sold alternative services such as Hot Stones, Joint and Pain Relief, Aroma Therapy Full body scrubs and Exfoliations.

As Owner/Developer of this company I developed many different WordPress website sites and you can see most of them in my web portfolio at www.nolagraphics.com. It was necessary to not only wear many hats but also work under pressure, and consistently deliver projects on-time. Through this excellent communication skills and project management skills developed and have been required to maintain excellence. Other responsibilities included preparing bids and software specifications, creating, updating and maintaining multiple web sites via WordPress, PHP/MySQL web programming, script installations, Designing graphics, logos and animation for websites, and even mitigated collaboration with different content providers. In addition to these skills overseeing and driving day-to-day website & server maintenance, Creating processes for posting content to individual websites, ensuring web site quality, performance and reliability. In 2016 The business was sold. Some sites I created noteworthy to mention:
1. Boos Navarre Consulting Engineers – www.boosnavarre.com
2. The Louisiana Judicial College - www.lajudicialcollege.org
3. International Drug Detection – www.neworleansdrugtesting.com
4. Bruce Baltz, LMT/AIS Instructor www.spiriphysical.com

With a specific focus on the AVEDA salon market I was hired to assist with website tech with regards to maintaining and creating new salon-based websites for their specific salon vertical. Email campaign management in Demand Force, Mailchimp and Constant contact was also maintained for clients. As Senior developer I would work closely with the graphic design staff and branding managers to ensure the clients brand was maintained through-out the project.

Netcom created this position as a hybrid between the Creative and technical departments. I was responsible for application customization and W3C Template creation. As part of the team I worked daily on sites such as
1. http://www.louisianaforward.org
2. http://www.louisianatravel.com
3. http://www.meco.com
All of these sites have very strict branding and style guidelines within which to follow for regards to style, branding and delivery of content to ensure a consistent look and feel over a site with 1000's of pages.

Compucast Web Design is a full-service internet design and marketing firm. As a Web Developer for Compucast I led the team in introducing W3C Standards in web design to the company. Researched and acquired open source PHP/MySQL software to be used to our advantage to accomplish meeting the clients needs.

Supervise and manage other in-home field agents. Provide a high level of customer service and interactivity for businesses and individuals. Solve impromptu technical and people problems in a limited time frame. Keep abreast on new technology trends, problems, and resolutions. Maintain and develop labor and revenue budgets. Wireless and wired network troubleshooting (workgroup, domain, server)

Troubleshoot dialup and DSL modem connectivity in operating systems such as Win95 – XP and Mac 6 - 10. Assessed error messages and provided solutions for users mail programs. Provided answers on customers' billing status and resolved billing issues. Provided HTML support on customers' hosting accounts.

Started at GoDaddy as a Tech support Rep and 3 months later was promoted to supervisor where my duties were to manage, motivate and lead a support team of 5 employees. Inform customers of products and services, Register domain names, set up customer accounts and perform purchases for customers. Provide html support on customers' hosting accounts, troubleshoot issues with nameservers using NSLOOKUP and provide insight to customers on legal issues with domain registrations and transfers. Handle all team tech escalations, provide support to customers who need resolution at a supervisory level and perform customer retention by ensuring excellence in customer support. After 4 months as a supervisor I was promoted to Customer Support Trainer. In this position my responsibilities include performing weekly training classes for all new hires on the intricacies of domains, DNS, website hosting/HTML overview, how the internet works and using the GoDaddy systems to pull up accounts. The role also requires maintaining all temporary and permanent employee time in the time management software(TA100), keeping the intranet web page updated with new information as needed and developing content(web pages) for current employee training.

Developed, facilitated and conducted semi-weekly training sessions to inform all new employees about the parks history and partners, hospitality industry standards, and company policies/procedures. I created videos for the use of introducing OSHA standards to new employees. Developed, facilitated and conducted several training sessions for the companies’ management staff, with topics including: basic computer knowledge, Windows95 and Excel. I created PowerPoint presentations for executive meetings and management training sessions. I set-up audio/video equipment for company events and filled in as inter-office technical support when IT was unavailable. Managed company training database of 1500+ employees. Handled purchase requests, vendor communication and receiving.

In August of 1999 I started as sales agent, generated sales and handled sales calls from the telemarketing group. Scheduled new installations, resolved technical issues, created new customer accounts through nightly telemarketing, managed employees for a sales kiosk in local malls, took on creating a marketing strategy, created ads for local radio and TV markets as well as developed other creative marketing plans. Designed and presented sales course for Charter Communications customer service representatives and provided demos for customer educational purposes. Received key employee recognition on 90-day review. In December 1999 I received a promotion to Customer Service Coordinator. Position was created to take the responsibility of scheduling away from the sales team. I was the local liaison for customers to national billing department and to national helpdesk. Also acted as ‘quick fix man’, helped customers on an as needed immediate-type basis. Performed installation upon shortage of technicians, acted as inter-office client side technician. Worked closely with sales staff and technical operations to Schedule new installations, process all terminations, resolve billing issues, schedule trouble technician requests, and kept customers happy!

Responsible for taking cash payments in office, monthly billing cycle mail-outs, sent certified collection notices and issued garnishments. Responsible for basic office open/close duties. Also performed after-hours collection calls and collection visits.

Along with a team of 10 others was responsible for customer installation and maintenance of SalonBiz software roll out Globally. Managed high volume of daily calls, troubleshot and answered technical questions via nationwide modem link (PC- Anywhere) with AVEDA Salons. Responsible for general customer service and beta testing, proactive about becoming the Project manager for the company Web site, redesigned the existing site, analyzed the internal client’s needs and goals, determined what technology to implement, documented the design with screen shots, developed a flow chart and a functional specification. Worked closely and constantly with the internal team to fully develop the requirements of the project.

As Board member and volunteer duties include participating in AMTA Florida board meetings as a voting board member, attending Florida State Board of Massage Therapy meetings, Hosting CEU classes and member meetings. Started Chapter Podcast to report current events on chapter goings on to the membership in a more meaningful & interactive way.

As Board member of the Tulane University of New Orleans Media Internship Advisory Board provided industry guidance to university professors on current status of the Interactive Media Advertising and Software development Industries. Assisted in review of syllabus for teachers who requested information.

Via a Non-profit grant provided for Technology Education to business owners in Louisiana created a syllabus and taught a class 30 business owners on how to create and maintain their own web presence. The class took place over the course over SIX weeks and met once a week for 2hours.

Created and managed the Jazz and Blues department. Started the live local band show, created liners, PSA’s, and other miscellaneous productions. Hosted 3 live air shifts weekly, including the preparation and delivery of my own news broadcast.

Responsible for video taping and editing all community and government functions.

Assisted desktop publishing department in managing an extensive customer database managed company calendar, handled all customer and vendor correspondence, sent monthly mailings, and general office open/close duties.

Tested games and software in a formal testing department, tracked bugs, provided feedback to development on usability, functionality, stability; Communicated with management testing regarding status.

PHP, MySQL, CPanel, Parallels, WHM, FTP, SFTP, SSH, Linux, Ubntu

Basecamp, Freshbooks, Slack, Trello

Dreamweaver, WordPress, Notepad

CSS, XHTML, HTML, jQuery, Javascript

Adobe Photoshop, Adobe Illustrator, Adobe Premiere, Adobe Audition

Word, Excel , PowerPoint, Outlook Express, FrontPage, Internet Explorer, Netscape, Chrome, Firefox, FilemakerPro, PeopleSoft, PC-Anywhere, LogMeIn, Zoom, WebEx, TA100, GroupWise, LeasePak

Mac OS’s 6-10, DOS, Windows 3.1, 95, 98, NT, 2000 and XP, Win Vista, Win 8, Win 10, Linux (ubuntu)

Bamboo Fusion - 6 CEU hours

Cold Stone Therapy – 2 LECTURE CEU Hours

Additional Licensed Massage Therapist Certification in Colorado

Myofascial Sports – 16 LIVE CEU Hours

Active Isolated Stretching (AIS) – 2 LECTURE CEU Hours

In Safe Hands a Fibromyalgia Primer - 2 LECTURE CEU Hours

Thai Table Essentials – 4 LIVE CEU hours

AMTA 2018 Chapter Leadership training – Topics include leading and inspiring AMTA chapter volunteers to success.

The Art of Customer Service

6hrs of Video Instruction from Bruce Baltz on Active Isolated Stretching

Total Body Balancing

AMTA 2017 Chapter Leadership training - – Topics include leading and inspiring AMTA chapter volunteers to success.

First Aid, CPR

Reiki Level I, II