Download this resume as a PDF (updated 2/2023)
My career and life experiences have led me to many industries and career skill sets from organizational administration and management to Software/Web Development & Technology Consulting to Licensed Massage Therapy to catering in 5 star hotels to Cooking in commercial kitchens to tending bar at special events to A/V and technology setups for conferences and festivals.
From 2004 through 2016 I ran a web development agency in New Orleans servicing small and medium businesses with everything from brand development to technical marketing to website production.
From 2017 – 2022 in both the Florida and Colorado Markets I worked as a massage therapist specializing in NMT, AIS, Myofascial, Deep Tissue, Swedish and as well representing the industry at the state level via an elected position within the Florida and Colorado state Chapters of the American Massage Therapy Association where I not only managed a 5000 member state chapter but also hosted classes for therapist to gain CEU’s.
Throughout my entire career I have worked in in everything from office administration to managing event production and food service in multiple roles from Sous Chef of a Brazilian taco shop in Destin Florida to AV setups for conferences and meetings in New Orleans.
For the latter half of 2022 I worked at multiple Renaissance Faires around the country in roles from Kitchen work to Site Krewe to Leather production and Retail Sales.
Currently I am seeking a position in the community of Whidbey Island where I reside to be closer to my sister Jeanne Juneau.
CO LMT License # MT.0022170
WA LMT License PENDING
Licensed Massage Therapist / TrainerSoundarya Spa
Performed 1hr, 1.5 hour and 2hr (for select guests) appointments. Developed a small clientele at the spa who came for sports assistance and stretching. Trained new therapists & managed marketing efforts. Performed Hot Stone and Himalayan hot stone services, hand foot and back salt scrubs, up-sold PEMF and Halo Generator (Salt Room Services) regularly .
Massage TherapistMassage Envy
Destin, Florida, Pensacola, Florida, Boca Raton, Florida Performs 1hr, 1.5 hour and 2hr (for select guests) appointments. Developed a small clientele at the spa who came for sports assistance and stretching. Completed all published training units for massage envy in their online training system (MEU).
Licensed Massage TherapistThe Pearl Resort / St Joe Club and Resort
Maintained customer relations as a massage therapist with executive level and notable guests at an exclusive spa/resort. Performed Half Hour, 1hr, 1.5 hour and 2hr (for select guests) appointments. Throughout employment at spa pearl developed notoriety at the spa as the therapist for athletic and those seeking deep tissue therapy at the resort utilizing the skill set of advanced stretching techniques for young and elderly clients alike. Performed and sold alternative services such as Hot Stones, Joint and Pain Relief, Aroma Therapy Full body scrubs and Exfoliations.
Owner/DeveloperNOLAGraphics Website Design and Development
As Owner/Developer of this company I developed many different WordPress website sites and you can see most of them in my web portfolio at www.nolagraphics.com. It was necessary to not only wear many hats but also work under pressure, and consistently deliver projects on-time. Through this excellent communication skills and project management skills developed and have been required to maintain excellence. Other responsibilities included preparing bids and software specifications, creating, updating and maintaining multiple web sites via WordPress, PHP/MySQL web programming, script installations, Designing graphics, logos and animation for websites, and even mitigated collaboration with different content providers. In addition to these skills overseeing and driving day-to-day website & server maintenance, Creating processes for posting content to individual websites, ensuring web site quality, performance and reliability. In 2016 The business was sold.
Some sites I created noteworthy to mention:
1. Boos Navarre Consulting Engineers – www.boosnavarre.com
2. The Louisiana Judicial College - www.lajudicialcollege.org
3. International Drug Detection – www.neworleansdrugtesting.com
4. Bruce Baltz, LMT/AIS Instructor www.spiriphysical.com
Senior DeveloperImaginal Marketing
With a specific focus on the AVEDA salon market I was hired to assist with website tech with regards to maintaining and creating new salon-based websites for their specific salon vertical. Email campaign management in Demand Force, Mailchimp and Constant contact was also maintained for clients. As Senior developer I would work closely with the graphic design staff and branding managers to ensure the clients brand was maintained through-out the project.
Interactive DeveloperThe Netcom Group
Netcom created this position as a hybrid between the Creative and technical departments. I was responsible for application customization and W3C Template creation. As part of the team I worked daily on sites such as
All of these sites have very strict branding and style guidelines within which to follow for regards to style, branding and delivery of content to ensure a consistent look and feel over a site with 1000's of pages.
Web DeveloperCompucast Interactive
Compucast Web Design is a full-service internet design and marketing firm. As a Web Developer for Compucast I led the team in introducing W3C Standards in web design to the company. Researched and acquired open source PHP/MySQL software to be used to our advantage to accomplish meeting the clients needs.
Double Agent, DA LeadGeekSquad/BestBuy
Supervise and manage other in-home field agents. Provide a high level of customer service and interactivity for businesses and individuals. Solve impromptu technical and people problems in a limited time frame. Keep abreast on new technology trends, problems, and resolutions. Maintain and develop labor and revenue budgets. Wireless and wired network troubleshooting (workgroup, domain, server)
Technical Support AgentCybertrails
Troubleshoot dialup and DSL modem connectivity in operating systems such as Win95 – XP and Mac 6 - 10. Assessed error messages and provided solutions for users mail programs. Provided answers on customers' billing status and resolved billing issues. Provided HTML support on customers' hosting accounts.
Customer Support TrainerGoDaddy Software
Started at GoDaddy as a Tech support Rep and 3 months later was promoted to supervisor where my duties were to manage, motivate and lead a support team of 5 employees. Inform customers of products and services, Register domain names, set up customer accounts and perform purchases for customers. Provide html support on customers' hosting accounts, troubleshoot issues with nameservers using NSLOOKUP and provide insight to customers on legal issues with domain registrations and transfers. Handle all team tech escalations, provide support to customers who need resolution at a supervisory level and perform customer retention by ensuring excellence in customer support. After 4 months as a supervisor I was promoted to Customer Support Trainer. In this position my responsibilities include performing weekly training classes for all new hires on the intricacies of domains, DNS, website hosting/HTML overview, how the internet works and using the GoDaddy systems to pull up accounts. The role also requires maintaining all temporary and permanent employee time in the time management software(TA100), keeping the intranet web page updated with new information as needed and developing content(web pages) for current employee training.
Training SpecialistYosemite Concession Services Corporation
Developed, facilitated and conducted semi-weekly training sessions to inform all new employees about the parks history and partners, hospitality industry standards, and company policies/procedures. I created videos for the use of introducing OSHA standards to new employees. Developed, facilitated and conducted several training sessions for the companies’ management staff, with topics including: basic computer knowledge, Windows95 and Excel. I created PowerPoint presentations for executive meetings and management training sessions. I set-up audio/video equipment for company events and filled in as inter-office technical support when IT was unavailable. Managed company training database of 1500+ employees. Handled purchase requests, vendor communication and receiving.
Customer Service CoordinatorCharter Pipeline / High Speed Access Corporation
In August of 1999 I started as sales agent, generated sales and handled sales calls from the telemarketing group. Scheduled new installations, resolved technical issues, created new customer accounts through nightly telemarketing, managed employees for a sales kiosk in local malls, took on creating a marketing strategy, created ads for local radio and TV markets as well as developed other creative marketing plans. Designed and presented sales course for Charter Communications customer service representatives and provided demos for customer educational purposes. Received key employee recognition on 90-day review. In December 1999 I received a promotion to Customer Service Coordinator. Position was created to take the responsibility of scheduling away from the sales team. I was the local liaison for customers to national billing department and to national helpdesk. Also acted as ‘quick fix man’, helped customers on an as needed immediate-type basis. Performed installation upon shortage of technicians, acted as inter-office client side technician. Worked closely with sales staff and technical operations to Schedule new installations, process all terminations, resolve billing issues, schedule trouble technician requests, and kept customers happy!
Office ManagerNational Financial Services
Responsible for taking cash payments in office, monthly billing cycle mail-outs, sent certified collection notices and issued garnishments. Responsible for basic office open/close duties. Also performed after-hours collection calls and collection visits.
Technical SupportExtended Technologies / Neil Corporation / AVEDA
Along with a team of 10 others was responsible for customer installation and maintenance of SalonBiz software roll out Globally. Managed high volume of daily calls, troubleshot and answered technical questions via nationwide modem link (PC- Anywhere) with AVEDA Salons. Responsible for general customer service and beta testing, proactive about becoming the Project manager for the company Web site, redesigned the existing site, analyzed the internal client’s needs and goals, determined what technology to implement, documented the design with screen shots, developed a flow chart and a functional specification. Worked closely and constantly with the internal team to fully develop the requirements of the project.
Volunteer and Community Efforts
Elected Two Year Term Board Member, Website and Advertising ChairAmerican Massage Therapy Association Florida Chapter
As Board member and volunteer duties include participating in AMTA Florida board meetings as a voting board member, attending Florida State Board of Massage Therapy meetings, Hosting CEU classes and member meetings. Started Chapter Podcast to report current events on chapter goings on to the membership in a more meaningful & interactive way.
Technology ChairAmerican Advertising Federation Ft Lauderdale and Palm Beaches Chapter
Appointed interim Board Member, Website and Advertising ChairAmerican Massage Therapy Association Florida Chapter
Board MemberTulane University Media Internship Advisory Board
As Board member of the Tulane University of New Orleans Media Internship Advisory Board provided industry guidance to university professors on current status of the Interactive Media Advertising and Software development Industries. Assisted in review of syllabus for teachers who requested information.
Business Community EducatorTech Assist Louisiana
Via a Non-profit grant provided for Technology Education to business owners in Louisiana created a syllabus and taught a class 30 business owners on how to create and maintain their own web presence. The class took place over the course over SIX weeks and met once a week for 2hours.
Aveda South Institute / Aesthetics / Estiology
Blue Cliff College / Massage Therapy
University of Advancing Computer Technology / Software Engineering Internet Development
Northwestern State University / Communications
Disc Jockey/Manager of Jazz and Blues DepartmentKNWD, Northwestern State University
Created and managed the Jazz and Blues department. Started the live local band show, created liners, PSA’s, and other miscellaneous productions. Hosted 3 live air shifts weekly, including the preparation and delivery of my own news broadcast.
VideographerSt. Tammany Community Access Channel
Responsible for video taping and editing all community and government functions.
Summer InternVerbum, Inc
San Diego, California
Assisted desktop publishing department in managing an extensive customer database managed company calendar, handled all customer and vendor correspondence, sent monthly mailings, and general office open/close duties.
Games TesterCompton’s NewMedia and GTE Interactive Media
San Diego, California
Tested games and software in a formal testing department, tracked bugs, provided feedback to development on usability, functionality, stability; Communicated with management testing regarding status.
Software and Technology
PHP, MySQL, CPanel, Parallels, WHM, FTP, SFTP, SSH, Linux, Ubntu
Basecamp, Freshbooks, Slack, Trello
Web Development software
Dreamweaver, WordPress, Notepad
Web Development Methods
Adobe Photoshop, Adobe Illustrator, Adobe Premiere, Adobe Audition
Word, Excel , PowerPoint, Outlook Express, FrontPage, Internet Explorer, Netscape, Chrome, Firefox, FilemakerPro, PeopleSoft, PC-Anywhere, LogMeIn, Zoom, WebEx, TA100, GroupWise, LeasePak
Familiar operating systems
Mac OS’s 6-10, DOS, Windows 3.1, 95, 98, NT, 2000 and XP, Win Vista, Win 8, Win 10, Linux (ubuntu)
LMT Classes, Certifications & CEUs
Orlando / AMTA State Meeting
Bamboo Fusion - 6 CEU hours
FSMTA class in West Palm Beach, FL
Cold Stone Therapy – 2 LECTURE CEU Hours
Colorado Board of Massage Therapy
Additional Licensed Massage Therapist Certification in Colorado
Hosted class in Destin, FL
Myofascial Sports – 16 LIVE CEU Hours
FSMTA class in Pensacaola, FL
Active Isolated Stretching (AIS) – 2 LECTURE CEU Hours
at National AMTA 2018 Conference
In Safe Hands a Fibromyalgia Primer - 2 LECTURE CEU Hours
at National AMTA 2018 Conference
Thai Table Essentials – 4 LIVE CEU hours
at National AMTA 2018 Conference
AMTA 2018 Chapter Leadership training – Topics include leading and inspiring AMTA chapter volunteers to success.
The Art of Customer Service
The Art of Customer Service
6hrs of Video Instruction from Bruce Baltz on Active Isolated Stretching
Hosted class for the AMTA by D'Ambrogio Institute in West Palm Beach
Total Body Balancing
at National AMTA 2017 Conference
AMTA 2017 Chapter Leadership training - – Topics include leading and inspiring AMTA chapter volunteers to success.
Blue Cliff College
First Aid, CPR
Reiki Level I, II